Terms and Conditions

Policies

*Important Covid-19 Update: Some shipping delays are occurring during this time. 

Shipping Policy

Shipping is a flat rate of $9.95. Orders are sent via Sendle or Australia Post. All orders are generally processed within 3-7 business days (with the exception of peak season and sale periods).

Express shipping is available for $15.95.

Shipping is on Monday and Friday

Once shipped, please allow up to 7-14 business days for your order to arrive in Australia, depending on your locality. Tracking notifications are automatically emailed upon shipment, however if you do not receive tracking then please email playfulbeginnings@outlook.com

We cannot take responsibility if an item does not arrive to you in time if needed for a gift or for a special date due to postal delays. 

Returns 

We work hard to ensure high level quality control. Sometimes mistakes happen and we gladly accept returns if the item is received faulty. Damage as a result of wear and tear are not considered to be faulty. Please contact us first and send any photographs and let us know how your product is faulty. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

We do not provide refunds. Faulty items will be replaced at no extra charge to you OR we will provide you with store credit equal to the original purchase price.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, if applicable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping 

To return your product, you should email us at playfulbeginnings@outlook.com to arrange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we have received your returned items item/s, we will let you know via email.

Local Pickup

We offer local pickup from Sandgate, QLD. This is available by appointment only, please email playfulbeginnings@outlook.com to organise a pickup time. 

Safety

All of our products are chosen carefully with children’s safety in mind. We recommend direct adult supervision at all times, when preparing and playing with any of the products. Items are for children 3+. Please ensure you follow all care and use instructions carefully so that you are using products as intended and to ensure items are not misused or put a person's safety at risk.

Stock Images

Despite every effort to provide clear images of individual products, colours and features may vary to the display on your screen. Please keep this in mind when ordering and get in contact if you require specific information on stock available.


Contact Us

We can be contacted by email at playfulbeginnings@outlook.com

Alisa- 0403619260